Frequently Asked Questions
What is polylumber, and what is the material made of?
Polylumber, also know as HDPE (high density poly etheline) is a dense material made entirely out of plastic: Post-Consumer Plastic – soda bottles, milk jugs, water bottles, etc.; Post-Dairy Plastic – defective milk jugs that can”t be used; Post-Industrial Plastic – defective oil bottles that can’t be used; and Virgin Plastic – a small amount is added to maintain the strength of the material. Unlike other composite materials similar to this one, polylumber contains no wood pulp. This material is then brought to the Old Order Amish crafters in Pennsylvania, who craft them similarly to how they would natural wood.
Do accessories have a warranty?
Due to the the fact that we do not have control of how accessories are used, there is not a warranty on these items, however, the sustainability of the the polylumber holds true.
Will the color ever fade?
The color of the polylumber is dyed all the way through the material, not painted on top. A UV stabilizing agent is also added, which means minimal over many years. Although we cannot guarantee our product will never fade because the sun is a very powerful source of energy that is out of our control, we have had excellent outcomes with the UV stabilizer. Customers joyfully return adding to their furniture collection year after year as the color is so similar if not the same!
Is all the hardware stainless steel?
Yes, all of the hardware (screws, nails, gliding mechanisms, and swivel parts, etc.) are all stainless steel. We do use aluminum supports on some pieces as well as bronze ring shank nails on our rustic Red Wolf Outdoors Signature Line.
Are you sure it will be okay to leave our furniture outside even through the winter?
Our furniture is meant to stay outside year round! This is one of the major advantages to our furniture over our competitors. Since there is no wood pulp in the polylumber, it is resistant to mold and mildew. All the hardware is stainless steel, so it is rust-free in normal weather circumstances. Save yourself the effort of dragging outdoor furniture in to storage, and just leave it outside through snowy Midwest winters.
How long will it take for our furniture to come in once we have ordered it?
If you choose to custom order your furniture, it will take approximately 4 to 6 weeks to come in, however, during peak season when demand is higher it could be 8-10 weeks. During certain times of the year it can take longer.
Does your furniture come fully assembled?
All of our furniture is hand-crafted by the Old Order Amish, coming fully assembled and completely ready to be used and enjoyed.
Does this furniture come with any sort of warranty?
As Amish Craftsmen Guild has evolved, grown and changed so has our warranty. It is imperative that you as a customer save your original receipt as the warranty, the date of purchase and description of the warranty is on there. As long as you are the original purchaser and have the original receipt, where your warranty is described, the Amish Craftsmen Guild stands behind the Promises made on your receipt . Since 2013 we have been offering a 20 year residential warranty on material and stationary craftsmanship. In addition to this warranty, a 5 year warranty on all moving parts such as glider arms and swivel mechanisms for residential use is included. Amish Craftsmen Guild currently offers a 5 year warranty on stationary furniture for commercial use and 3 years for moving parts. If you ever have an issue with our furniture that is not due to misuse or abuse, we will happily fix or replace it for you, whatever deemed appropriate by the crafter and determined by the Amish Craftsmen Guild. If your furniture was purchased before 2010 it is now out of warranty, however, we do offer repair services if needed at a competitive rate including man hours as well as the cost of parts and service which is determined based on the furniture repair needs. Please contact the store if you have questions about your warranty! Fabric warranties are also listed by fabric manufacturer.
Do you ever offer discounts or sales on items?
Throughout late spring into early fall, Amish Craftsmen Guild participates in different home and garden shows all over the Wisconsin and Chicago suburbs area. When we are taking part in a show, we usually offer a discount. This discount applies not only to the show, but also carries over to both of our stores. This discount is usually comparable to 5% off both orders and in stock, but is always subject to change. We also offer a military discount with year round of 2% that is not to be combined with any other discounts, (military ID required).
Does it cost extra to have two colors on one chair?
In most cases, there is no extra charge to having two colors on one chair. In specific circumstances with certain crafters certain bright or rustic colors may cost more and if you choose to have three or more colors, there is an additional cost.
Are there any discounts if we order many pieces at one time (have an especially large order)?
There are not usually discounts, but this is subject to the specific order. We do offer bulk discounts for retailers looking for wholesale. Landscaping companies, hotels and other commercial areas. Please call us on a case-to-case basis with further questions.
If I want the furniture delivered, what are our options?
We are happy to deliver your furniture to you and it always completely assembled! We offer Premium Delivery rates throughout Wisconsin, as well as certain zones of northern Illinois. For further distances please see our shipping section as we offer competitive shipping rates.
Do you ship? And if so, how much does it cost?
We can ship and have shipped our furniture all over the country. All of our furniture comes fully assembled. To give a customer a shipping quote, we need to know what item(s) they are interested in and where they would like it to be shipped. We then contact the shipping company for the quote. Please call us if this is something you would like us to work on with you.
What Environmental Factors Could Impact My Furniture?
Animals: specifically rodents, in rare cases may use any dense object to file their ever-growing incisors. Dense objects could include furniture. If you are concerned about rodents damaging furniture, it is recommended to use a non-toxic animal stopper or behavior modification tool like this to prevent animal damage. Animal damage is not covered under our warranty and promises. For further questions or concerns please contact the showroom.
Sun: Although our furniture is UV-Stabilized, so minimal fading is to be expected over longer periods of time. The sun is a very powerful ball of energy and we cannot control its natural effects on our environment or products. If you are concerned about fading from full sun exposure please ask your design consultant about colors that would be best for your outdoor furniture dreamscape.
Weather: our furniture is heavy, durable and waterproof, however, we cannot control the weather such as high winds, flooding or other Acts of God. Your furniture warranty is not covered due to damage by any act of God.
What cleaning products do you recommend and how do you furniture?
We carry and recommend using Natural Choices Refillable Multi-Surface Cleaner Concentrate. They are locally made and safe for the environment. Plus, they clean our furniture spectacularly! Polylumber furniture may be cleaned using non-abrasive soap or cleanser. Microfiber cloths work nicely, though some tougher spots may require use of a pressure washer (wand setting ONLY from at least 12 inches away – avoid using the stream jet setting as damage to the furniture may occur). Sponges may be used as long as they are non-abrasive.